Shipping policy

Shipping Policy

At Vellumi, we aim to process and deliver your order as efficiently as possible.

Order Processing
Orders are typically processed within 1–3 business days. Processing times may vary during holidays, promotions, or periods of high demand.

Shipping & Delivery
Vellumi ships to selected international destinations. Available shipping options, costs, and estimated delivery times will be displayed at checkout where applicable.

Delivery times are estimates and may vary depending on the destination, carrier, customs processing, and other circumstances outside our control.

Order Tracking
Once tracking information becomes available, customers will receive shipping or tracking details for their order.

Incorrect Shipping Information
Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Where these charges are not collected at checkout, they are the responsibility of the customer.

Delayed or Missing Orders
If your order is significantly delayed or you experience a delivery problem, please contact Vellumi and we will assist you in investigating the shipment.

Country/Region

Country/Region

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Shipping policy